Shipping policy
We are excited to deliver your Routine the Brand order with care and efficiency. Below is an outline of our shipping options and policies:
NON-HOLIDAY PROCESSING TIMES
- Orders are processed within 3 business days after being placed.
- Orders placed after 12 PM PST or on weekends/holidays will begin processing the following business day.
- You will receive a confirmation email with tracking details once your order ships.
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SHIPPING OPTIONS (U.S.)
- Standard Shipping: $10.00 (3-5 business days), or free for orders over $160 before taxes.
- Express Shipping: $25.00 (2-3 business days).
- Overnight Shipping: $40.00 (1 business day).
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ORDER TRACKING
Once your order ships, you will receive an email with a tracking number to monitor its progress. You can also track your order by logging into your Routine the Brand account.
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LOST OR DELAYED PACKAGES
If your package is delayed or lost in transit, please contact us at customerservice@routinethebrand.com so we can assist you promptly. Please note:
- Lost package claims must be reported within 7 business days of the expected delivery date.
- Once a package is marked as “Delivered” by the carrier, Routine the Brand is not responsible for lost or stolen items. Orders are shipped to the exact address provided at checkout, and tracking updates are sent to the email address on file throughout the shipping process.
- Signature is not required by default. If you would like to add signature confirmation for extra security, email us at the address above within 1 hour of placing your order.
If you have any questions about shipping or need assistance, please email us at customerservice@routinethebrand.com. We’re here to help!