Refund policy

We want you to love your purchase. If something isn’t quite right, we offer exchanges or store credit for U.S. orders. At this time we do not accept returns or exchanges for international orders. 

 

RETURN POLICY
To be eligible for a return:

• Items must be unworn, unwashed, and in their original packaging.
• Returns are accepted for store credit or exchanges only.
• We do not offer refunds at this time.
• Exchange orders are shipped only after the prepaid return label has been activated and the original item is on its way back to us.

To start a return, email us at customerservice@routinethebrand.com. Once your return is approved, we’ll provide detailed instructions for sending your item back. Please note, items sent back without prior approval will not be accepted.

Standard Window

Exchanges and store-credit returns are accepted within 15 days of the original purchase date.

Holiday Return Window

For orders placed November 17–December 25, exchanges and store-credit returns are accepted through January 7, 2026. All items must meet the standard return conditions above.

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DAMAGED OR INCORRECT ITEMS

If your order arrives defective, damaged, or incorrect, please contact us immediately at contact@routinethebrand.com. We’ll evaluate the issue and make it right as quickly as possible.

You can always contact us for any return question at customerservice@routinethebrand.com.

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EXCEPTIONS / NON-RETURNABLE ITEMS

We can not accept returns on the following items: 

• Sale items or gift cards.
• Items that have been worn, washed, or altered in any way.

Please ensure your return meets the above conditions to avoid refusal.

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EXCHANGES

The fastest way to get the item you want is to return the product for an exchange. Once your return is approved and processed, we’ll send the new item directly to you.

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NEED HELP?

If you have any questions about our return or exchange process, please reach out to us at customerservice@routinethebrand.com. We’re happy to assist you!